Dorian Webb


Shipping & Returns


Shipping Information

Orders are processed, shipped and delivered Monday through Friday. Orders are not processed, shipped or delivered on national holidays. Orders ship from Oakland, CA within 3 business days of receipt of order. In the event that the item(s) you purchased is preordered or backordered, please allow up to four (4) weeks for your order to ship. If you ordered more than one item, you may receive partial shipments.

COMPLIMENTARY GROUND SHIPPING

Complimentary UPS ground shipping will automatically be applied during checkout. No code is required. This offer applies to shipping on continental U.S orders only. All orders require signature upon delivery. If you waive the need for a signature, the recipient will be responsible for any lost or damaged goods. Please note, UPS does not deliver to P.O. boxes.

Expedited Shipping

If you need your purchase expedited, please contact us at info@dorianwebb.com. Expedited domestic orders will be shipped UPS and respective shipping rates will apply.

International Shipping

Orders shipped via International Shipping will be charged a flat rate of $65. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address. All orders to be shipped outside the continental United States, Alaska and Hawaii will be shipped via UPS Worldwide Expedited. Product and shipping prices displayed do not include any applicable duties and taxes. The recipient is responsible for all import duties and taxes that may be levied by local governments; these fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges; please contact your local postal service for further information.  Orders shipped to any destination other than the US are final sale and exempt from returns.

Packaging Details

We individually wrap each item in your order with our signature DORIAN WEBB packaging. Whether it's for you or for someone you love, each item will be nestled in a chocolate brown gift box, topped with an ivory bow, and accompanied by an embossed, tarnish resistant jewelry pouch for safe keeping.

Order Delivery

All packages require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. DORIAN WEBB does not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.

Additional Questions

Please contact us with any order status, product availability, and/or delivery questions you may have at sales@dorianwebb.com.

Sales Tax

Applicable sales tax will be applied to all purchases within the state of California.

Easy Returns & Exchanges

We want you to be completely happy with your order. If you are not satisfied, we will gladly accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 10 days of receipt of order. Full-price merchandise is returnable for a full refund on your credit card. Sale merchandise is returnable for credit of equal value at DORIANWEBB.com. Please email sales@dorianwebb.com for a Return Authorization form before returning merchandise to us. No returns or exchanges will be accepted without prior authorization. Please enclose a copy of your receipt, the completed Return Authorization form and item(s) you’d like to return, to the following address:

Dorian Webb
Attn: Returns
6557 Ascot Drive
Oakland, CA 94611

All refunds will be issued to the original form of payment. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt.  Custom orders cannot be returned. All returns must be in their original condition. The customer is responsible for all return shipping costs.

Returns

  • Fill out the Return Authorization form, indicating the item(s) and your reason for return.
  • Pack all items in their original condition, in protective plastic or tissue paper
  • Enclose in the original, or similarly sturdy box
  • Ensure the box is free of additional labels or text
  • Securely seal with shipping tape

We will issue a refund within 2 business days of receiving your return. Once your return has been processed, please allow 2 to 3 business days for the refund to reflect on your credit card.

Exchanges

  • Fill out the Return Authorization form, indicating the item(s) and your reason for return
  • Include the name of the replacement/exchange piece and the DORIANWEBB# located on the site
  • If the new item exceeds the original total, include payment information
  • Pack all items in their original condition, in protective plastic or tissue paper
  • Enclose in the original, or similarly sturdy box
  • Ensure the box is free of additional labels or text
  • Securely seal with shipping tape

We will ship your exchanged item within 2 business days of receiving your return.

Back Orders

Items that are currently out of stock, but are available for back order may take up to 4 weeks to ship. A customer service representative will contact you with the expected arrival date within two business days of ordering this item. You will have the option of canceling this order at this time.