Dorian Webb


Product Care


DORIAN WEBB jewelry has been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty of your jewelry for years to come. Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

STORAGE

When it is not being worn, always store your jewelry in its pouch to avoid accelerated tarnishing.

18 Karat gold

Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner.  Always rinse thoroughly under running water and blot dry with a chamois cloth.  Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that may scratch the surface of the jewel.

Sterling silver

Exposure to air, dust or other elements, may cause sterling silver to tarnish more rapidly.  There are a number of non-abrasive polishes on the market specifically designed to remove tarnish.  Always read the warning label and take care when using polishes on jewelry containing gemstones.

gem stones

Special attention should be paid to DORIAN WEBB gemstone jewelry.  Avoid extreme temperature changes and contact with household chemicals.  Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners.  With the exception of turquoise, coral and pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner. 

DORIAN WEBB turquoise, coral and pearl jewelry require special care to keep the stones looking their best. Never let these stones come in contact with creams, ammoniated liquid, nail polish remover OR chlorinated water (swimming pools, etc.)

Repairs

Please accept our deepest apologies if any of our products need repair. In the event you are in need of a repair, please email us at info@dorianwebb.com to request a repair tracking number (RTN). DORIAN WEBB will repair items purchased through dorianwebb.com at no charge for up to 1 year following purchase. For purchases older than 1 year, repairs will be subject to a fee assessed on a case by case basis. Charges are assessed once the item for repair has been received and evaluated by the DORIAN WEBB Repair Representative. Please be advised that repairs take approximately 4 to 6 weeks. For your protection, please send all repairs insured via UPS or Parcel Post in a sturdy box. All associated shipping charges are the responsibility of the customer.